Where we deliver
We currently accept delivery addresses in Hong Kong, the United States, United Kingdom, Canada, Australia, New Zealand, Germany, France, the Netherlands and Singapore. Available countries are shown at checkout. We cannot deliver to every remote area or to military or PO box addresses; please contact us before ordering if your address requires a special arrangement.
Shipping charges
Standard delivery costs US$8 per order. Orders with a merchandise subtotal of US$120 or more qualify for free standard delivery. The checkout shows the applicable shipping cost before you submit your order. Prices and thresholds are in US dollars.
Processing and delivery estimates
Allow an estimated 2–4 business days for processing after successful payment and order acceptance. Standard transit is estimated at 7–15 business days after dispatch. These are estimates, not guaranteed arrival dates. Weekends, public holidays, customs checks, severe weather and carrier disruption may extend delivery times. Pending-payment orders are not dispatched.
Customs, taxes and import charges
International parcels may be subject to customs duties, import taxes or handling charges assessed by the destination. Unless expressly included in your checkout total, these are payable by the recipient to the relevant authority or carrier. Contact your local customs office for information before ordering.
Dispatch and tracking
Once an order is dispatched, we add the available carrier and tracking details to the order in your account. Use the Track your order page with the order number and billing email to check its current status. Tracking may take time to update. We do not display a tracking number before a carrier has supplied one.
Address changes and delivery issues
Please check your address before submitting your order. Contact Runway1030@outlook.com promptly to request a correction before dispatch. If a parcel is late, marked delivered but missing, damaged or returned to sender, contact us with your order number. We will investigate with the carrier and explain the available resolution. Any extra cost caused by an incorrect address will be discussed with you before a new shipment is arranged.