Before dispatch
You may request cancellation before your order is dispatched by emailing Runway1030@outlook.com with your order number and billing email. We will check the fulfilment status and confirm the outcome. A request alone does not confirm cancellation; orders already handed to a carrier normally cannot be recalled.
Pending-payment orders
You can cancel an eligible pending-payment order from My account → Orders. No funds have been collected for a pending-payment order and no refund is due. Cancelling an unpaid order prevents fulfilment. Your account shows the updated order status.
Paid orders
If a paid order can be cancelled before dispatch, we will refund the payment actually received to the original payment method. An approved refund will be initiated within 5 business days; payment-provider processing can take a further 5–10 business days. Where an order has already shipped, follow our Returns & refunds policy instead.
Changes to size or address
Contact us promptly for a size, item or address change. A change depends on the current processing stage and available options. We may need to cancel the original order and ask you to place a new one. We will explain any price difference before you decide.
Cancellation by us
We may decline or cancel an order if an item is unavailable, an obvious pricing or description error cannot be resolved, payment cannot be confirmed, the address is unsupported, or there is a reasonable concern about fraud or unlawful activity. We will explain the issue using your contact details where appropriate and return any payment received for the cancelled items.